The  Quality of Nursing Services with The Satisfaction Level of Inpatients  at The Hospital

Dini Fitrianti; Trisna Vitaliati; Mahmud Ady Yuwanto

doi:10.61666/bjnhs.v1i1.16

Authors

Dini Fitrianti School of Nursing, Universitas dr. Soebandi, Jember, Indonesia
Trisna Vitaliati School of Nursing, Universitas dr. Soebandi, Jember, Indonesia
Mahmud Ady Yuwanto School of Nursing, Universitas dr. Soebandi, Jember, Indonesia

DOI:

https://doi.org/10.61666/bjnhs.v1i1.16

Keywords:

quality of nursing services, satisfaction level, nurses

Abstract

Introduction: Quality of service is one aspect that can affect the level of patient satisfaction. Service quality that is not good will result in a low level of patient satisfaction.

Purpose: The purpose of this study was to analyze the relationship between the quality of licensing services and the satisfaction level of inpatients at Level III Hospital Baladhika Husada Jember.

Method: This research is a quantitative study with a cross-sectional approach. The sample of this study was 96 respondents who were inpatients with an accidental sampling technique. Statistical test using Fisher Exact.

Results: The results showed that the quality of service was good for 81 respondents (84.4%), and the level of satisfaction was satisfied by 86 respondents (89.6%). There is a relationship between the quality of service and the level of patient satisfaction (ρ value = 0.47 < a = 0.05) means that Ha is accepted and Ho is rejected with a low strength relationship with a correlation coefficient value of 0.229.

Conclusion: There is a relationship between the quality of community service and the level of inpatient satisfaction at Level III Hospital Baladhika Husada Jember.

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